Review Time
The staff are very polite and friendly and dealt with my requests very efficiently. I would recommend the Knaresbrough branch to anyone wanting a Building Society account.
Trying to communicate with them regarding my elderly father's LPA is a nightmare. Cannot speak to anyone, every email I send gets a reply 4 days later! They sent out paper forms with those tiny character boxes that need posting back - in 2026 hello? Completed the form and posted with the accurate address and...lost!? Aagh!
Recently opened a Lifetime ISA with Newcastle after a bad experience at Skipton and found the process easy, intuitive and straightforward. Mobile app activated and seems easy to use, deposits accepted quickly and service over the phone has been friendly and knowledgeable. I’d highly recommend Newcastle so far.
I want to personally thank Helen Slaughter and Sophie Allison both from the Newcastle Building Society for their exceptional good conduct and indebt knowledge of the company product, they both deserve a promotion, they will help you understand and navigate the process of obtaining a mortgage with smiles, they have positive attitude and are never upset when you ask many questions or ask them to repeat something for clearer understanding, guys ask for this two great women whenever you call Newcastle Building Society they are the best of the best.
You can open an account online but don't walk into Gosforth branch & expect it to happen without an appointment. Even though, the 2 customer service faced staff, had no customers in sight.Could've been done in a couple of minutes & after all, it's 2025.& not the dark ages.Their no can do attitude has left me wondering, where should I invest next
If you ever want to experience what banking would've felt like in 1066, look no further than Newcastle Building Society.All of this chaos — and I mean full-blown sitcom-level chaos — happened over £1.75.I asked them to reconcile an address issue on my account. They treated this request like I’d asked them to launch a rocket from Gosforth to the moon.Not only did nothing get fixed, but they somehow made the problem more confusing, which I didn’t think was physically possible.I requested a simple statement to clarify my £1.75 situation. Apparently that was too much.Even when I warned them that the next step could involve the finacial ombudsaman, they still couldn’t be bothered. I think the computers went for a lie-down.Their complaints department? Imagine a medieval castle surrounded by a moat, except instead of archers, it’s staffed by people whose only skill is selective reading.Letters to the Chief Executive must travel through some sort of complaint-deflecting forcefield because the important points never make it to the other side.And the best part?Someone once told me years ago:"Don’t waste your time with Newcastle Building Society. Their technology is from the Dark Ages and their customer service is worse."I thought that was an exaggeration.No. I can now confirm it’s a factual documentary.So yes — after weeks of hassle, confusion, and technological time travel, all over £1.75, I can proudly say:This is the most expensive £1.75 laugh I’ve ever had.
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Newcastle Building Society. A North East Building Society offering a range of mortgages, investments and other financial services
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