As a long-time customer, I feel compelled to express my disappointment with the unprofessional and careless behavior of the company managing their Partnership Credit Card. To be frank, this experience has ruined my Christmas. On Christmas Eve, I attempted to buy a £250 eGift card online using my credit card. I reached the payment stage and successfully confirmed the payment via the app. However, despite the approval, the company declined the payment and sent an urgent message asking me to contact them due to suspected fraud, blocking my card in the process. When I tried to call the number provided, I discovered their lack of a 24-hour service for emergencies. They also don't operate on public holidays, meaning I can't use my card throughout the Christmas period until they reopen. This has completely derailed my Christmas plans and my online shopping intentions. It is unacceptable for a credit card company to lack a 24/7 emergency service for such issues. My research shows that this company has a poor reputation for customer satisfaction. Given my experience and the frustrations shared by others, I am baffled as to why a reputable company would partner with such a flawed organization. The failures I've encountered have not only spoiled my Christmas plans but have also caused significant stress and frustration.
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At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit.
We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
