Received the incorrect item. The barcode matched my order, but the hat was wrong. Customer support insisted I got what I ordered and expected me to cover return shipping. This company clearly mismanages product labeling, forcing me to pay more and wait longer. What a way to treat customers! Additionally, there's no phone support—just chat with scripted responses. The representative made me feel at fault. Just send me the right item and acknowledge your mistake. I’m done with all products from this company.
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New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back over 90 years.