Dealing with this service has been incredibly frustrating. When I reached out via email, I received the same automated response each time, which felt like a complete joke. It's clear that having someone available to answer calls would be far more effective than email responses. When an order is placed, customers should be able to correct any mistakes. It’s unacceptable to send an item to the wrong address while ignoring my emails. Contacting the shipping company was useless, as they only allow you to change the address through the seller. Every time I reached out, the answer was that it couldn't be done. This is beyond frustrating. I should be able to collect my package at the nearby shipping location, especially since I'm so close. This experience has lost them a customer, and I will not be purchasing from this seller again.
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New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back over 90 years.