I received the wrong size hoodie for my partner's Christmas gift - a 3XL instead of the small I ordered. They informed me that they cannot replace the item. Instead, they offered a 25% discount code for a new order (which I won't use since the hoodie is now much more expensive) and mentioned they would refund the item cost, but not the shipping fee. This experience reflects very poor customer service and a lack of accountability for their error.
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New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back over 90 years.