The only good thing is that there was communications when I sent the question. After 3 weeks of the parcel having the label created and the courier never getting the parcel, I wrote to you and was informed that the parcel was lost. The tracking showed it was never picked up from you. The solution was to tell me that the items were lost and to offer a 10% discount that is not applicable to discounted items. It is important to mention that the items that I ordered were still being sold so they could have just sent me the order, but you preferred to issue the refund and to tell me nothing can be done. I wrote back a couple of times and the third time I suggested that I would have bought the items if I would have been offered the same price, even though it would be more work for my to buy them again, something that should be easier for New Era to do directly in the system. Only then did the customer care agent suggest that if I buy the items again they would match the same price, but I would first need to buy them, then I would need to request the refund for the difference. This is unacceptable. No proactivity, no support, and all in all I lost the Black Friday offer.
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