Steer clear of New Era. Another failed delivery. Called for update and New Era claimed fuel was still being loaded into tanker. Called again and New Era claimed driver had visited earlier in the morning and the entry way was too narrow for the tanker – despite multiple successful deliveries in the past. Checked CCTV and no sign of any tanker driving past or attempting delivery. Requested refund and told to wait 5 business days, despite New Era already holding money for 7 days since payment. Do not use New Era if you critically require fuel – service was good in the past, now it’s atrocious. Total lack of communication across departments and very happy to take your money without any intention of delivering any sort of service.
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