Review Time
I ordered heating oil from New Era Fuel via the Fuel Tool website. New Era kept us informed of progress and payment etc. via email. I was a bit concerned as the 'pending' payment for the oil had disappeared from my current account. I phoned to check and it was all OK. I then called a few days later to increase my order after realising our Watchman was inaccurate. This wasn't a problem and Sharon checked to see we'd got a good original price (we did) and added the extra 200 litres without having to take my bank details again. Our oil was delivered without problem the following day. I recommend New Era Fuels.
I ordered heating oil from New Era Fuel via the Fuel Tool website. New Era kept us informed of progress and payment etc. via email. I was a bit concerned as the 'pending' payment for the oil had disappeared from my current account. I phoned to check and it was all OK. I then called a few days later to increase my order after realising our Watchman was inaccurate. This wasn't a problem and Sharon checked to see we'd got a good original price (we did) and added the extra 200 litres without having to take my bank details again. Our oil was delivered without problem the following day. I recommend New Era Fuels.
After using a comparison site for an earlier order, I decided to contact them directly. I found them approachable, extremely supportive, and offering a more competitive price. The delivery was surprisingly early. They sent a text the evening before and another post-delivery, which I appreciated. The delivery arrived before 7:30 am without any disruption, for which I am very thankful.
Steer clear of New Era. Another failed delivery. Called for update and New Era claimed fuel was still being loaded into tanker. Called again and New Era claimed driver had visited earlier in the morning and the entry way was too narrow for the tanker – despite multiple successful deliveries in the past. Checked CCTV and no sign of any tanker driving past or attempting delivery. Requested refund and told to wait 5 business days, despite New Era already holding money for 7 days since payment. Do not use New Era if you critically require fuel – service was good in the past, now it’s atrocious. Total lack of communication across departments and very happy to take your money without any intention of delivering any sort of service.
Ordered 500 litres of kerosene oil via Boiler Juice who then passed the order over to New Era Fuels. Order was due 2nd of April, saw it marked as delivered on the Boiler Juice website only to find when I got home that no oil had been delivered. Contacted New Era fuels the next day who told me that someone must have stolen the oil after delivery, but there’s zero evidence of this happening. Essentially I paid £300.00 for a photo of my own front garden because that’s all they did when they attended. No delivery slip was left or emailed to me, I was given zero updates, no emails or texts, no proof that the tanker was here long enough to have filled the oil tank, nothing. This company is absolutely without a shadow of a doubt ripping people off and I will be taking this to trading standards, informing the fraud department at the bank and also the fraud team with the police as well. I will never trust Boiler Juice again either. I’m now £300.00 out of pocket and have no hot water, cheers lads, nice one.
Claim your business profile now and gain access to all features and respond to customer reviews.
purewaterchoices.com
rumoschem.com
commercialwatersolutions.com
gulfgasandpower.nl
lifesaverpower.com
texasrates.org
paylesspower.com
activeutilities.com.au
darchoil.co.uk
airxus.com
