Ordered 500 litres of kerosene oil via Boiler Juice who then passed the order over to New Era Fuels. Order was due 2nd of April, saw it marked as delivered on the Boiler Juice website only to find when I got home that no oil had been delivered. Contacted New Era fuels the next day who told me that someone must have stolen the oil after delivery, but there’s zero evidence of this happening. Essentially I paid £300.00 for a photo of my own front garden because that’s all they did when they attended. No delivery slip was left or emailed to me, I was given zero updates, no emails or texts, no proof that the tanker was here long enough to have filled the oil tank, nothing. This company is absolutely without a shadow of a doubt ripping people off and I will be taking this to trading standards, informing the fraud department at the bank and also the fraud team with the police as well. I will never trust Boiler Juice again either. I’m now £300.00 out of pocket and have no hot water, cheers lads, nice one.
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