I am writing to formally express my dissatisfaction with the service I experienced during my recent visit to the studio. My visit was quite unpleasant, largely due to my interaction with a staff member. Her attitude was rude and unprofessional, and I felt treated with visible disdain. She spoke to me disrespectfully, making the experience uncomfortable and distressing. Moreover, I was informed that I wouldn't have to pay any additional fees. However, I later discovered that fees were indeed being required, which was a complete surprise and contradicted what I had been told. After purchasing the portfolio, all communication from her ceased, and my follow-up attempts were ignored. On Monday, I spoke with another staff member who was pleasant, professional, and informative. She took the time to explain everything thoroughly and helped me regain access to my portfolio. I had purchased a basic package, which had been said to include a comp card, but I was later told it did not. Although the young lady kindly provided a few edited images, this does not compensate for the poor treatment I received in the studio. Overall, I am very dissatisfied with the level of customer service I encountered, and I expected a far more professional and respectful experience. I hope this issue will be taken seriously and addressed appropriately.
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New Idol Models is the UK's most trusted and leading model support service. We are dedicated to providing long-term career strategies, connecting models with top agencies, and offering the tools they need to succeed.
New Idol Models is a leading model support platform and not an agency our success comes from identifying aspiring models and providing them with the marketing resources and guidance necessary to excel in the industry. We work with all ages, sizes, and types, firmly believing that with the right support, anyone can thrive.
We understand that starting a career in modeling can be overwhelming and confusing. But don't worry, we're here to help. With over 12 years of industry experience advising aspiring models, we continue to support those we believe have real potential until they are signed by an agency or confidently freelancing.
At New Idol Models, we provide expert advice on your model potential, help you understand which types of modeling suit you best, and if you're serious about pursuing a career, we'll guide you in creating and building a professional portfolio. We have state-of-the-art studios in London, Birmingham, and Manchester to help you get started.
Our clients return to us time and time again because we are transparent and honest from the very start. Our goal is for everyone to walk away happy, with clear direction and confidence in their future.
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