I’ve booked 4 holidays with Newmarket holidays as I travel solo & so prefer having an escorted tour for part of the holiday etc. they have great reviews. I’m only marking the customer service as 1 as I wanted to upgrade my holiday to Tuscany etc. as I hadn’t read the reviews of the hotel I chose for holiday on 2 June 2027. Was given a choice of 3 hotels & the difference between the cheapest & the most expensive was £129 ish at time of booking. So after checking trust pilot reviews & scores for the hotel id booked I was willing to pay the extra as a solo traveller for a better hotel. When I rang & spoke to customer service the reply was computer says no! As I would have to pay over £600 to upgrade my room to the more expensive choice. It was not over £600 more if I booked this hotel when booking holiday. So I don’t understand as it’s nearly 16 months until I travel why it costs over £600 more. There must be a reason ?? As I’ve been able to do this before when booking with Inghams Travel & just paid the extra & small admin fee. Just thought as it’s not easy to do this, have to mark them down.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!See more
