Review Time
I'll tell you what, that's the way to do customer service!!!!
I spoke to Musa regarding booking airport parking and a lounge as an add-on to a future holiday we've got planned with Newmarket Holidays. What an absolute star, she's friendly, funny, knowledgeable, patient and extremely helpful, an absolute pleasure to deal with. Thanks Musa.
I phoned to see if a particular holiday was still available. I spoke to Carol who was so helpful and professional that I booked the holiday there and then !
Thank you Carol - you are amazing 🤩
Our first booking with Newmarket Holidays and Kate made the booking process so very straightforward. She was very caring and understanding of our needs and booking information was immediately confirmed by e-mail. Hopefully our holiday will prove to be equally as well organised!
Spoke to Octavia regarding changing the holiday I had booked, to a different holiday. Everything went smoothly and Octavia was friendly very professional and lovely to talk to. Great customer service!
Beverley was a knowledgeable, friendly and interesting guide. She was very well prepared and the whole tour ran like clockwork. The INKS hotel was comfortable and well positioned and breakfast had a good range of dishes. A very enjoyable trip.
I’ve booked 4 holidays with Newmarket holidays as I travel solo & so prefer having an escorted tour for part of the holiday etc. they have great reviews. I’m only marking the customer service as 1 as I wanted to upgrade my holiday to Tuscany etc. as I hadn’t read the reviews of the hotel I chose for holiday on 2 June 2027. Was given a choice of 3 hotels & the difference between the cheapest & the most expensive was £129 ish at time of booking. So after checking trust pilot reviews & scores for the hotel id booked I was willing to pay the extra as a solo traveller for a better hotel. When I rang & spoke to customer service the reply was computer says no! As I would have to pay over £600 to upgrade my room to the more expensive choice. It was not over £600 more if I booked this hotel when booking holiday. So I don’t understand as it’s nearly 16 months until I travel why it costs over £600 more. There must be a reason ?? As I’ve been able to do this before when booking with Inghams Travel & just paid the extra & small admin fee. Just thought as it’s not easy to do this, have to mark them down.
When we made our holiday booking, there was a promotion for 6 free bottles of wine. After returning from the holiday, we did not receive the wine. It transpired that the wine should be sent out 6 weeks after your departure date. As this didn't happen we emailed and received a prompt reply to say this would be looked into. I am happy to say that we received the wine and a follow up call from Michael to check that all was well. Very happy with the service.
I really enjoyed using the holiday website. It's beautifully organized and contains all the necessary information. The representative I spoke with was quick to assist me when I made a spelling error, showcasing their great attention to detail.
Outstanding service with all documents accurate and delivered promptly. The team was easy to reach and communicate with directly. The representative provided great assistance in arranging the airport lounge.
I arranged a short getaway recently and received excellent assistance from the representative. There was a question that required additional follow-up, which was handled quickly, allowing me to finalize my booking on the same day. I'm very pleased!
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At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!See more
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