Be cautious!! The company states about return costs: "Return shipping can range from 20€ to several hundred € depending on the item, carrier, and origin. The only way to know the cost in advance is if we book a return for you or provide a quote." They do not specify the return costs or their basis. From my location, the cost is €20. While I understand these are my responsibility, €20 seems excessive! Emails inquiring about returns go unanswered, but complaints about return costs are acknowledged within 30 minutes. However, these costs are deducted from your refund. What options do you have then? Not many! Their response: "Since we cannot provide an exact amount for various returns from different countries, you need to contact us." My complaint is the lack of information regarding return costs. At the very least, they should mention that the amount cannot be determined in advance. It's misleading to customers. They also suggest you can handle your own return if desired. So, now you know, avoid their service; it's cheaper to use your own carrier.
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Heminredning och möbler med anknytning till den amerikanska östkusten och den europeiska kolonialstilen, med ett handplockat utbud från de ledande inredningsvarumärkena i Europa.
