I have serious doubts about the mortgage servicing company and its practices. Since September 2024, I've been trying to resolve an issue regarding my mortgage, as they claim I am one month behind. They even reported me to collections. I had to reach out to all credit bureaus myself and provide proof that I am not behind on my payments. After more than a year, they still insist I owe money, yet they haven't sent me to collections, which is absurd. On December 31st, 2024, I spent over an hour with one of their representatives, who instructed me to pay $472.88 to update my mortgage status, but no action was taken. My lawyer sent a certified letter to address this issue, which they ignored despite receiving my proof of payments. After more than six months, I continue to receive delinquency notices. Recently, I sent another certified letter with additional documentation, but again, nothing has changed. I will continue to pursue this matter until they resolve it. I strongly advise others to avoid this company. It's disappointing.
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Newrez is a leading mortgage lender and servicer dedicated to providing a customer-first experience and helping homeowners throughout their homeownership journey. Newrez offers industry-leading servicing capabilities for owned MSRs and for third-party clients, as well as a robust origination model with presence in the retail, wholesale, correspondent, and consumer direct verticals. Newrez’s mission is to champion homeownership – the company helps clients achieve their homeownership goals through a wide array of products and services. Newrez was established in 2008 and is headquartered in Fort Washington, PA. NMLS #3013.See more
