This has been the most frustrating mortgage service I have encountered in my five mortgage experiences. Their customer support is incredibly lacking online, and obtaining any answers is nearly impossible. I haven't received a statement in three months, and I have overpaid fees amounting to several hundreds of dollars, which they hold for a year without adjusting payments accordingly. Good luck trying to reach their customer service.
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Newrez is a leading mortgage lender and servicer dedicated to providing a customer-first experience and helping homeowners throughout their homeownership journey. Newrez offers industry-leading servicing capabilities for owned MSRs and for third-party clients, as well as a robust origination model with presence in the retail, wholesale, correspondent, and consumer direct verticals. Newrez’s mission is to champion homeownership – the company helps clients achieve their homeownership goals through a wide array of products and services. Newrez was established in 2008 and is headquartered in Fort Washington, PA. NMLS #3013.See more
