Newrez LLC says they are a mortgage company but also list as a collection agency. Not sure how that is even legal. I have had numerous issues with this company. They do not talk with in there own departments especially on the Escrow department. Supervisors/ managers can not even discuss issues with them so defiantly not the customer. They continually get my escrow adjustments wrong causing me to be short at the end of the year having to make extra payments even after I informed them of the error early in the year. So they are wanting me to make a large payment of over $500 into my escrow and increase my monthly payment by $83 a month. This would leave over $900 left in my escrow at the end of the year. I offered to make a payment of over $600 and be able to keep my payments the same and they refused to work with me. When you submit request to them the way they tell you. Than they never respond to you to follow up or close it out.
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Newrez is a leading mortgage lender and servicer dedicated to providing a customer-first experience and helping homeowners throughout their homeownership journey. Newrez offers industry-leading servicing capabilities for owned MSRs and for third-party clients, as well as a robust origination model with presence in the retail, wholesale, correspondent, and consumer direct verticals. Newrez’s mission is to champion homeownership – the company helps clients achieve their homeownership goals through a wide array of products and services. Newrez was established in 2008 and is headquartered in Fort Washington, PA. NMLS #3013.See more
