Was excited to get my new shoes but….turns out I had to pay for UPS to deliver my shoes. An extra hidden cost. Don’t shop from here, it’s around £50/£60 for delivery to your door to be made on top of paying shipping, customs and for the shoes. I’ve disputed with my bank and asked for a refund as this is ridiculous. There’s nothing stating that the shoes would have an extra cost to deliver them so imagine my surprise when I checked tracking and found that out. I’m not playing about my nearly £170 I spent, I decided to get these shoes as a gift to myself and now it’s turned sour. Will be telling my friends to stay clear too as communication is terrible. UPDATE: Below are two emails I received in complaint to the hidden delivery charges, and no previous attention attempts saying there’s delivery charges on top of shipping, customs and buying the product (please note that your invoice will not have any information stating you’ll need to pay delivery if you’re in the UK)Dear customer:I'm really sorry but your country, from long time ago, is out of the European Community, so if you check carefully your invoice you will see that you didn't pay any tax in Spain but you MUST know that you Must pay the Tax of your country, ask your Government why you must pay this tax, this is not a Spanish tax this is a Tax that you must to pay to them to by something outside of UK, everyone knows that.The package is still there, UPS is waiting for our instructions, we have received a claim from your financial entity and they retained your payment, we will send all proof of shipment to them, let us know what should we do, you should know too that if the package come back to Spain, if we made the refund, we will discount the transport cost.So think about it, what would you like to do and let us know as soon as possible to advise UPS.RegardsWe do not have to explain the norm, most of our customers are from outside the EU and do not pay taxes tous but their country's tax office.The taxes have nothing to do with us, and we do not see a penny of them, entirely going, in your case, to HMRC.RegardsElenaShame! Responses are extremely ignorant! Please steer clear of buying from their website and just get them from blue banana or eBay. I will NOT be paying for return shipping and I will NOT be paying for the UPS delivery with all these hidden fees. Even when shopping on Etsy they clearly state that you have to pay taxes and such.
Claim your business profile now and gain access to all features and respond to customer reviews.
Newrock - site official new rock boots and shoes. Newrock.com. Shop Fashion, alternative, goth, original, vegan, iconic, motorcycles, biker, leather, accessories, west cowboy. The iconic brand, store and headoffices.
