Review Time
I ordered a pair of unique boots from a collaboration and couldn't be happier. They arrived quickly, with my order placed on January 2nd and delivered by January 15th. The quality is top-notch, and they fit perfectly. I highly recommend purchasing through their official platform. I haven't interacted with customer support, so I can't comment on that.
I ordered a pair of collaboration boots and I couldn't be more satisfied with my purchase. They arrived promptly, with the order placed on January 2nd and delivered by January 15th. The craftsmanship is impressive and they are very comfortable. I highly recommend ordering through their official platform. I haven't needed to reach out to customer support, so I can't comment on that.
I purchased a pair of shoes that needed to be exchanged due to sizing issues. I returned them but haven't received any updates even after a week. When I called, the representative seemed indifferent and mentioned that my size is still being produced. There was no estimated time for arrival or any apologies for the lack of communication. It's been a month since my purchase and I'm still waiting.
I ordered custom shoes, and they are just perfect. Delivery was impressively fast; they arrived in two weeks instead of the promised 65 days. The quality is excellent, with thick leather and water resistance. I also ordered a pair of generic boots, which are of lesser quality. They have thinner leather and aren't suitable for wet conditions. I'll need to apply waterproof spray, but they are still beautiful. If you choose to order, definitely go for custom boots; they're worth the investment compared to the generic options.
I've ordered from here multiple times and should have reviewed earlier. The quality is outstanding, with durable boots that have a unique style and are very comfortable, needing no break-in period. Each order has taken about a week to arrive in the UK from the manufacturer in Spain. So far, I haven't faced any import duties, which might depend on the order value. Each pair has arrived well-packaged and intact. I prefer ordering directly from the official site, as they often have sales and are quite reliable.
One star is honestly too generous. The customer service is terrible. A lace hook broke after just a year of use. Communication with the support team has been inadequate, and I still have no solution despite contacting them weeks ago. They claim to have a two-year warranty, but reaching anyone for assistance is nearly impossible. I would recommend looking at other brands.
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Newrock - site official new rock boots and shoes. Newrock.com. Shop Fashion, alternative, goth, original, vegan, iconic, motorcycles, biker, leather, accessories, west cowboy. The iconic brand, store and headoffices.
