Unboxed my New Rocks immediately when they arrived. I found that both of the logo "stamps" on the back of the boot platform are mangled in the same area at the top. Looks like a production issue.I sent an email immediately since I know they state in their terms that damage much be disclosed within 24 hours of receipt. It's been almost a week and they have not replied. I have sent a follow up to that email address, as well as another to their shop_at_newrock email address. No response.My next course of action will be to contact my credit card company if, at the one week mark, there is still no response. When you're paying so much $$$ for something, it's ludicrous when it isn't perfect out of the box. This is not acceptable business practice.
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Newrock - site official new rock boots and shoes. Newrock.com. Shop Fashion, alternative, goth, original, vegan, iconic, motorcycles, biker, leather, accessories, west cowboy. The iconic brand, store and headoffices.
