I have reached out to the company multiple times regarding my experience with the service, and it has been an ongoing nightmare. I closed my account in early November but had to also close my bank accounts due to continuous charges of $799 each month for products that were never delivered. I have extensive documentation of texts and emails. Although my account is closed, my bank is still seeing these 'past due' charges, which have significantly impacted my credit. The service assures me that they are not collecting money but continues to attempt to do so! They claim it has no effect on my credit, yet they refuse to escalate the issue and keep sending reminders about missed payments. It's been three months, and they have charged my account 16 times, totaling around $9,588. I wish the company would respond and resolve these charges against my bank accounts.
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