Extremely frustrating! I can't reach a human representative, despite emailing and waiting over 20 minutes in chat. The website has glitches, and when I log in, it redirects me to the main page as if I'm a new patient, with no option for existing account holders. I've cleared my history and cache as well. The initial prescription took an extra week, and I couldn't speak to anyone about it. Now, my refill, which I already paid for, is delayed, and I keep receiving messages to respond to the doctor, which I already did after finding a workaround to access my account. I switched to this service from another provider for cost reasons, but it has not been worth it! My previous provider was much better, more responsive, and even arranged lab work for me.
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