I have contact customer numerous of times since I just received the medication and I need more support like the tools on the website. The website has an issue according to customer service that they will escalate the issue but since Friday, I am not able to see my personalized plan or any of the promise tools. I have call customer services on Sunday and they told me they would create a support ticket. I have chat with AI and with a representative since them and they keep responding the same, that they will created a ticket. Even chatting with someone is hard you have to wait over 15 minutes for someone to give you a response on every single message and it looks like a new person everything because everyone keep asking the same question repeatedly. I apply the medication as I was prescribe on the bottles but I had not lost a pound and is being over 5 days. The cravings are there, constipation, nauseas and multiple symptoms. I understand that everybody is different and everyone will react different to the medication. This very disappointed and frustrated since.
They just send me a response after waiting for 19 minutes and it read as follow:
You are very important to us, and we are sorry for the inconvenience you have experienced. We have assigned a calling agent to assist you. They will reach out to you soon and provide full support, so please do not worry. We will guide you through every step and ensure that your issue is resolved.
In another word, keep waiting until you do not know when. I never write reviews but for this company and the amount of the money they charge I think is worth the trouble since I have to keep waiting. People really need to see these reviews since we are actual clients having issues.
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