I started the process with NewSelf (i.e. provided my credit card information) and began reviewing different types of medication. Prior to STEP 1 (FILLING OUT THE INITIAL APPLICATION), I consulted with my doctor and was advised that GLP-1s may conflict with my current medications and advised to not proceed.
I went online to cancel payment (they don't tell you that you're signing up for a minimum of 3 months). I was told that I'd have feedback on the cancelation within 2 business days......7 days later I get a marketing text about $50 off, so I reply asking about my refund and requesting a call.
A rep did call me the next day, but said that she could not cancel it and it had to be "reviewed". Following the review, and presumably only because I consulted a doctor who advised me to not proceed, I was told that they could refund my money but there was a $99 administrative fee for the doctor--I NEVER FILLED OUT THE MEDICAL FORM! THEREFORE, THERE WAS NO INFORMATION FOR ANY DOCTOR TO REVIEW!
This is a 3rd party cash grab. While I don't fault them for being enterprising, I do fault them for both making me jump through hurdles over the course of 3 weeks and many communications to get a refund and for charging for a service that was not only never used, but never even applied for.....GOOD LUCK TO ANYONE WHO USES THIS SITE!
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