I placed an order for retainers, no plan or anything to do with aligning my teeth, just to be mailed a simple impression kit to make me a retainer to wear at night. A week goes by without any shipping notice so I log in to the store and see that after paying through their automated checkout, they added another item to my order and labelled it "partially paid" so haven't shipped anything. I have been trying to get the order cancelled and get a refund for a week and am getting nothing but sidestepping responses.They have provided nothing to me, have not done anything for me, did not ship anything or do any work aside from BS emails after I have been extremely clear I want a refund and nothing more to do with this shady company.Absolute scam, do not ever place an order with this business, just pay more and go to your dentist. All they have to do is reverse my payment but are acting like they provided a service which is only eligible for a discount. I own a business and would never treat an unhappy customer this way, I would give them back their money immediately.GTFO new smile, give me my money back! Order NS13117CA Adding here a day later and have received yet another reply ignoring my request for a full refund and again offering me $30 off and a whitening kit. What a terrible experience with one of the worst companies ever. I honestly can not believe this is happening and am so stressed by this interaction I may need a cardiac intervention.
Claim your business profile now and gain access to all features and respond to customer reviews.
Straight teeth for 75% less cost. At-home process for clear aligners and retainers. Join thousands of people who have gained more smile confidence!
