I haven’t even received my retainer yet so I don’t know anything about their actual product. But the service so far has been terrible. The worst service ever. They advertised that I would have a video call to do impressions and so I bought it. And then they let me know they don’t do that anymore. I would have to send them pictures via email. When I did email requesting help. They either replied late and then eventually did not reply to me for 2 months. So I was forced to do the impressions alone with no help. And when I sent it in they told me it wasn’t good enough and now I have to buy another kit and do the impressions again. What a joke. I had to fight to get the kit for free because it was their poor service that I created bad impressions. I’m not a dentist. I wish I never bought anything from here.
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