The installers are great. Take great care to keep things clean and provide the best end product they can.The sales personnel are mostly liars. They tell you one thing and never back it up. They say that materials have been ordered they think and will check and call you back, but they never call back. They say it will take 4-6 weeks to get new windows and it takes 8-10 weeks. They installed one of my new windows with broken glass in it. I'm not saying cracked, the glass is shattered. They knew it when the installers picked up the windows to start installation and 5 weeks later, no replacement glass and no schedule or updates from them on the schedule to get the new glass. Frankly I will never use them again and will make sure that if anyone asks that I steer them in another direction if possible
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