Review Time
Feb. 8, 2026
NewSouth Window Tampa installed 2 new sliding glass doors Nov 9, 2023 at our residence. We had an issue with the astragal on 1 door. It was badly scratched/marred. Sadly, there were 8 separate attempts to replace it over 2 years! The last replacement was installed Nov 10th, 2025 and it still had some imperfections/scratches from the production process.
We would never buy a new car with scratches on it! This whole process became ridiculous to the point where we asked for a partial refund. It was agreed by Customer Service Manager and us that they would make 1 last attempt to resolve. The last attempt still had quality issues. After final discussions, they agree only to give us a $250 VISA debit card. Certainly not sufficient compensation for a) the hassle and aggravation we went through and b) for what we paid for this product.
It was frustrating each time they arrived with several astragals that were still damaged and unacceptable. We would never recommend this company to anyone. Their quality control and customer service are deplorable.
Wimauma, FL
Not Impressed! We had an appointment to have 18 replacement windows and a set of French doors quoted in my home. They insisted that both my wife and I be there for this appointment. The salesman never showed, never called! I called after they were over an hour late. The person I spoke with apologized profusely and asked to reschedule... we did for 2-days later. Once again...no show, no call. I called again and they once again apologized profusely and threw in a 5% discount off the entire job, so we rescheduled for later the same day. 30 minutes later, I got a call back saying they couldn't come because we were out of their 85 mile service area, I told them their store is exactly 41.2 miles from my home according to Google Maps. After being put back on hold for several minutes, they came back on and said it's not the miles...they don't service my zip code. Sounds like a load of BS to me...the first thing they did when I originally contacted them was get my address. Reading other reviews on this site, it looks like we probably dodged a bullet anyway!
Feb. 8, 2026NewSouth Window Tampa installed 2 new sliding glass doors Nov 9, 2023 at our residence. We had an issue with the astragal on 1 door. It was badly scratched/marred. Sadly, there were 8 separate attempts to replace it over 2 years! The last replacement was installed Nov 10th, 2025 and it still had some imperfections/scratches from the production process. We would never buy a new car with scratches on it! This whole process became ridiculous to the point where we asked for a partial refund. It was agreed by Customer Service Manager and us that they would make 1 last attempt to resolve. The last attempt still had quality issues. After final discussions, they agree only to give us a $250 VISA debit card. Certainly not sufficient compensation for a) the hassle and aggravation we went through and b) for what we paid for this product.It was frustrating each time they arrived with several astragals that were still damaged and unacceptable. We would never recommend this company to anyone. Their quality control and customer service are deplorable. Wimauma, FL
The installers are great. Take great care to keep things clean and provide the best end product they can.The sales personnel are mostly liars. They tell you one thing and never back it up. They say that materials have been ordered they think and will check and call you back, but they never call back. They say it will take 4-6 weeks to get new windows and it takes 8-10 weeks. They installed one of my new windows with broken glass in it. I'm not saying cracked, the glass is shattered. They knew it when the installers picked up the windows to start installation and 5 weeks later, no replacement glass and no schedule or updates from them on the schedule to get the new glass. Frankly I will never use them again and will make sure that if anyone asks that I steer them in another direction if possible
I contracted with New South Window Solutions of Charleston to install 4 large panel slider doors. They were installed on 9/2024. I paid the final bill on 9/23/24 after talking to Nikki and Greg, the manager. $500. Was subtracted from the bill since screens were cancelled and floor cleaning was subtracted. Imagine my surprise when Whitney/Jake called me back 6 weeks later demanding the $500. I paid the final bill on 9/23/24 with two representatives. Why are 2 different representatives ignoring the agreement. I don’t trust New South Window Solutions of Charleston.
Signed contract 06/01/2024. That is the last of the good communication. No follow-up or follow through. We have been calling asking for install dates. They lied to us about the permit saying they had applied for a permit but a phone call to the permitting office (and verifying it in the portal) showed no permit had been filed yet. We have renters coming and need this project to be done. They told us the first week of August. I would have been fine with September but it is 10/30/2024 and we are still not done and no one will call me back.
I had the sales guy come and give me a bid, sounded great. The measuring guy doesn't care about anything but himself.Beware, they say anything to get a sale!!He said, "measuring will be in next day or 2, call anytime if have any issues, and install would be in 12 weeks".I had a problem with the measuring guy never contacted me for 5 days AND a 12 week lead time is ridiculous. I told my sales guy 3 times to cancel my order on 2nd day and I want to cancel. Even though I canceled within the contractual 3-day requirement, they charged my credit card anyway. Now I get the "not my job" answer when I reached out to other employees in company to confirm my cancelation.The company and 2 employees ignored me and next thing I know, my account was charged.Very frustrating company, untrustworthy and unreliable! Sales guys talk big game but they talk out of both sides of their mouths and don't care about customer satisfaction. Poor communication and no one care about doing the right thing.Stay away from them!! Awful stressful dealing with them. Still fighting with them!!
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