Feb. 8, 2026
NewSouth Window Tampa installed 2 new sliding glass doors Nov 9, 2023 at our residence. We had an issue with the astragal on 1 door. It was badly scratched/marred. Sadly, there were 8 separate attempts to replace it over 2 years! The last replacement was installed Nov 10th, 2025 and it still had some imperfections/scratches from the production process.
We would never buy a new car with scratches on it! This whole process became ridiculous to the point where we asked for a partial refund. It was agreed by Customer Service Manager and us that they would make 1 last attempt to resolve. The last attempt still had quality issues. After final discussions, they agree only to give us a $250 VISA debit card. Certainly not sufficient compensation for a) the hassle and aggravation we went through and b) for what we paid for this product.
It was frustrating each time they arrived with several astragals that were still damaged and unacceptable. We would never recommend this company to anyone. Their quality control and customer service are deplorable.
Wimauma, FL
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