We have been using this counselling and listening service across our organisation, and it has been exceptional from start to finish. The counsellor is warm, professional, and incredibly skilled at creating a safe, confidential space where staff feel genuinely listened to and supported. Everyone who has accessed the service has commented on how easy it is to talk, how understood they felt, and how helpful the guidance has been.As an employer, knowing that our team has access to a qualified counsellor whenever they need someone to talk to has been invaluable. It has strengthened our wellbeing offer, reduced stress levels, and encouraged staff to seek support early, which has made a noticeable difference to overall morale.This service has quickly become an essential part of how we look after our staff’s emotional wellbeing, and we cannot recommend it highly enough. A truly outstanding and supportive counselling service that every workplace would benefit from.
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New Start Ltd was established with a clear mission to deliver high quality, compassionate counselling and emotional wellbeing support to children, young people, adults, families and organisations. New Start offers a warm, confidential and personalised service tailored to each person’s needs. We pride ourselves on a “no waiting list” policy, meaning those seeking support don’t have to wait to receive help when it matters most. Over the years, the team have supported dozens of schools across Lancashire, providing dedicated counsellors for pupils, plus bespoke staff support and wellbeing plans. Our support isn’t limited to young people; adults and families also benefit from our caring, client-centred approach. Clients often describe New Start as professional, responsive and deeply understanding. Many say the counsellors helped them feel heard, supported and safer. This helps them to build confidence, resilience and stronger mental wellbeing.See more