Delivery mostly reliable, occasionally miss a day. On 22nd January we should have received two newspapers. When nothing arrived I rang up, to be told they had been delivered 2 miles away! I emailed to ask for a refund but got no reply, and the next bill did not include a refund. I then rang on 9th February. Spoke to Lilla who was very helpful, apologised, and made sure the next bill would include the refund.
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