After reading various reviews, I felt compelled to share my experience. I began renting with the company around five years ago and was pleased with the service and my property. After moving to a different location, I noticed a shift in service quality from the rental team. Thankfully, I had a supportive landlord. However, transitioning between tenancies presented challenges, including our bond being withheld despite my partner being a professional cleaner. It felt like retaliation for raising concerns about the new property’s condition. Throughout our year in the latest property, we requested several repairs, including proper painting of door frames and addressing a leaking bath. These issues weren't resolved until the new team took over, and I brought them up again in August; they were handled promptly and to a much higher standard. Upon vacating, we left the house in significantly better condition than when we moved in. Communication was excellent, leading to a satisfied tenant, a pleased landlord, and a positive review for the new team. I believe the previous team faltered, but the new team deserves recognition for their outstanding service. As both a landlord and tenant, I would gladly recommend their support services.
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