Shocking communication and no customer service. Two stars is a generous rating. Had high expectations when Sales guy came round to list property. We were promised so much with regard to communication - and they delivered absolute nothing. They tried to get us to go with the in-house legal team for the conveyancing, but after making 3 calls for a quote and getting no answer we went elsewhere. Thank goodness we did, if their legal is as bad as their office we would have had no chance completing. Promised weekly updates from the office on progress, following acceptance we waited 3 weeks and heard nothing. Following OUR call the agent found out the solicitor for our buyer had left the company and nobody had picked up the work. Date agreed for completion and two days before get a call to say wouldn’t happen as waiting for info on our sale - turned out the information had been sent by ourselves twice and once by our solicitor. Told new date agreed but we were missed from that communication and knew nothing and couldn’t do the date. All in all a complete shambles. Sales guy said for duration of process we would effectively be his boss (his words), heard nothing from him and didn’t return calls/messages. The only calls we got was on day of completion, to offer congratulations - hideous. All they have done for their large fee is to list on Rightmove and do the viewings (5).Avoid Newton Fallowell they are full of empty promises.
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