Newton Fallowell, Lincoln is the worst Letting Agent that I have ever encountered. They are the most rude, dismissive, unprofessional and unfriendly company I’ve ever had to deal with. Not only were they useless with their communication but they made me feel like I was lower than the dirt on their shoe.I had the unfortunate situation of renting with them for 4 years, within the 4 years we logged several maintenance issues that needed resolving, the biggest being that our boiler was faulty and did not work properly… in the 4 years of living there and constant chasing, the boiler to this date never got sorted. Another time, our front door handle broke, we called as this is an emergency and security issue to be told that we would have to wait the night… this led to neither me or my partner sleeping just in case someone came into our house whilst we were sleeping. These are only two examples of numerous maintenance issues that occurred that 9/10 times never got inspected, checked or even a reply given to us. On the rare occasion that something did get sorted on the property, there was no communication about workmen turning up.. for a young woman on her own in the house to have several men start climbing up your windows to fix the roof without even being informed about it was massively out of order.One of my first hostile communications with Newton Fallowell was when I innocently asked about the possibility of having a dog, I offered to pay extra deposit and have the carpets professionally cleaned and understood if the answer was no… when I rang I was told ‘I have more important things to deal with than find out if you can have a dog’ which initially upset me and made me never want to ask a question again. I could go on forever with a huge list but the gist is, this company doesn’t even provide the bare minimum care for their tenants, DO NOT go with this company… awful! We had a particularly hard experience dealing with Harriet, just glad to have moved on.
Claim your business profile now and gain access to all features and respond to customer reviews.
