Two stars only because they were quick to send plumbers round when needed, and the staff are pleasant enough. However, that pleasantness ceases the moment you stop renting with them. We asked about our deposit numerous times, and eventually, one month after we left we requested it back through the TDS, which prompted a quick response with a list of reasons why they need our deposit. They try to take for nonsensical things, like a general clean, however checkout photos show a house left in a decent condition and a clean condition. They are trying to take for decoration, when the only issues was one small mark on the stairway wall and some discolouration at the hallway entrance, which is NORMAL when you’ve lived in a property for over three years! I doubt the landlord has even reviewed the checkout report, as far as I’m aware the property had been let to new tenants by the time we requested our deposit, so it’s probably been cleaned already, something you’d expect between tenants anyway. In our entire time there (3 years), we only had ONE inspection, a few months before we left, in which only one issue was given, weed the garden better. Nothing about any of the “reasons” they want our deposit, which I suspect won’t go to the landlord. If you’re a landlord, don’t let through the Lincoln branch, they don’t perform yearly inspections, we had issues with the shower the day we moved in, the pole fell off cutting my hand and revealing black mould, and nothing was sorted because apparently “I’d agreed to the inventory”, which showed nothing about a broken shower and we were forced to do virtual viewings (Covid related). These people are total cowboys, and this is exactly why letting agencies belong in the coldest depths below.
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