Grantham Branch - Solid 4 starsHead Office - 2 StarsI'm disappointed to be leaving a 3 star review and not higher.When I had the valuation done on my house the valuer arrived on time, well prepared and very honest about the price, prospects of sale in a difficult market and I was filled with confidence. Despite being one of the more expensive options I looked at I decided that Newton Fallowell felt like the right partner to sell my property. They provided a third party photographer who took amazing photos and they produced a great video tour of the property, getting it listed very quickly with a high quality advert. Absolute 5 star to this point.My property sold within 24 hours, above the asking price which was great. I then received a call from Newton Fallowell head office I believe whom recommended me a solicitor to use that they frequently deal with, JS Law. I found a cheaper option than these and was encouraged that by using their partner they would be able to liaise with the solicitors to keep the sale moving at a fast pace so I agreed. This was an enormous mistake as quite frankly i've never received worse service than I have from JSLaw, and despite telling me that they would proactively chase solicitors, Newton Fallowell absolutely did not do this despite me telling them numerous times that I was having issues with their recommended solicitor. However, whenever I asked them to get an update or to chase my solicitor they did so straight away.The only other negative thing to say, is that I have asked for a copy of the nicely printed marketing brochure for my house, to keep for posterity and what I was sent was a basic printed, folded in half and stapled together proof of it from the branch. I phoned up the head office and reiterated what I was looking for to be told that they hadn't printed them as my property sold before they had done so, therefore wouldn't be able to send me this. I think this is a little ridiculous given that i'm paying 3.5k and did the viewings myself (by my choice). On this point I feel like i'm not getting something that i'm paying good money for, and I just wanted 1 or 2 nicely printed copies, as they showed me in the sales pitch.Those 2 negatives aside, the service was great and the team in the Grantham branch helped me print and send the docs back to my solicitors and even went to my property when the alarm was going off (thanks Cal) in order to fix it, which was really helpful as I live in London.In summary, I don't regret using Newton Fallowell and I would use them again but I will never trust another recommendation from estate agents regarding conveyencors.
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