I had the worst possible experience with this agency until now (Lincoln branch). They’re absolutely not interested in to contact with potential tenant and super unprofessional with everything what possible. My short story: I applied for one property in first half of August. Got a link to referencing process with company called Let Alliance. They were checking everything for quite long and I contacted with them that everything is fine. When my referencing process has been finished (after 9 days) I got an email with insurance offer for possible property. Just in case next day I contacted Newton Fallowell about this process and ask that everything is fine and what is further steps. Ms Anita told me to wait for contact. I waited next 7 days and contacted once again. And guess what happened. They told me that landlord already accepted someone for this property, because I didn’t complete process and they didn’t get report from Let Alliance. So I contacted Let Alliance why they didn’t send this report. They confirmed that it has been sent out week earlier. After several phone calls and - finally - visit in branch, they apologised that missed our report. So even when they noticed about it, still lied by phone that they will check what happened and contact me. Of course they didn’t. You can forget about contact from this agency. Looks like that employees are not interested to care about customers. I experienced only lies and unprofessional behaviour here. Whole process was extremely painful, stressful and they waisted over 2 weeks of my time. But I gave another one chance when I found next property which could suits my needs. I made a phone call and they promised me to send a link for virtual tour. Like you probably already suppose - it never happened... I recommend to avoid this agency (at least Lincoln branch) if possible. Those stress and anger in not worth.
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