We had our property listed with a different local agent for several months during winter, so we opted to switch agents in the spring. We selected a new agency because they had multiple branches nearby, which we believed would help reach a broader audience. The agent reassured us that our property would be marketed through all their offices and claimed it should sell quickly. While photographs were taken and the for sale sign was promptly displayed, we found that our listing was not online after a week, and a promised social media video had not been produced. We had to call to ensure our listing appeared on the main property sites. A date was set for the video shoot, but the agent failed to show up, requiring multiple follow-ups from us. After a couple of weeks, I visited one of the offices to check on our property's marketing, only to learn that each branch operates independently and wouldn’t promote properties from other branches unless there was a commission-sharing agreement. When I raised this issue, the agent claimed there was a misunderstanding, though we had clearly communicated our expectations. He mentioned he would try to resolve it. A few days later, the manager came to film the social media video, and we inquired about cross-branch marketing. He assured us that any customer registered at any branch would receive details centrally, provided the property was in their search area. However, after our friends registered at that branch, nothing was sent. When I asked the agent about it, he confirmed that nothing was shared centrally, leaving us uncertain about the truth. Additionally, there were persistent errors with our marketing details and photos, which took numerous attempts to correct. We did receive one viewing through the agency, but it seemed suspicious as the viewer spent an unusually short time at the property, raising doubts about their genuine interest. The only positive aspect was that there was no notice period, so after a month, we could leave and find a more competent agent. I strongly advise against using this agency for selling— they displayed incompetence and a lack of honesty.
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