My ordering process took 5 days which by the end of it I never even saw a product they actually had! Even though clearly “in stock” on the website. I was contacted after my initial order that my product was no longer available after I had ordered it. (The listing was “in stock” for several days during this interaction.) The “account manager” gave me options for products for double the price of my original order! I declined the offer and asked for options in my price point. The team was extremely slow to respond (next day replies) and never actually gave me an alternative option even after I kept sending them suitable replacements off their website. Every. Single. Option I asked for was not available while clearly “in stock” on the NewTownSpares site. The various team members kept saying that the product in question was in high demand so I settled for letting them send me absolutely anything in my price point. I was informed a replacement was found and in the next email was told it had been sold!?!?!? This was 5 days after the initial purchase with them holding my money hostage!
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