Review Time
My ordering process took 5 days which by the end of it I never even saw a product they actually had! Even though clearly “in stock” on the website. I was contacted after my initial order that my product was no longer available after I had ordered it. (The listing was “in stock” for several days during this interaction.) The “account manager” gave me options for products for double the price of my original order! I declined the offer and asked for options in my price point. The team was extremely slow to respond (next day replies) and never actually gave me an alternative option even after I kept sending them suitable replacements off their website. Every. Single. Option I asked for was not available while clearly “in stock” on the NewTownSpares site. The various team members kept saying that the product in question was in high demand so I settled for letting them send me absolutely anything in my price point. I was informed a replacement was found and in the next email was told it had been sold!?!?!? This was 5 days after the initial purchase with them holding my money hostage!
I had never heard of Newtown Spares before, and so I was skeptical in ordering. Furthermore, there are a couple of poor reviews, and that certainly never helps to alleviate anxiety.
HOWEVER, I ordered a Hard Drive for less than what everyone else had been asking, and it arrived quickly and was packaged well. Although refurbished, it looks Brand New, and works as expected.
In addition, because of my initial reservations, I actually called in order to both confirm my order, and once again to confirm shipment. Both times, I reached a LIVE, friendly, helpful professional either immediately, or received a return phone call within minutes of trying.
In summary, I believe I have found an up and coming computer hardware provider that is working diligently to make loyal customers, and perhaps simultaneously work out some “new kid on the block” kinks.
I am taking the time to publish all this, because as an online retailer myself, I too know the challenges of getting up and going, overcoming trust issues, and overcoming negative reviews that perhaps were the result of an honest mistake and an overzealous customer.
My recommendation, BUY WITH CONFIDENCE as they seem genuinely interested in pleasing customers and building a reliable company into the future.
I bought two toner cartridges, but one arrived empty. It seems like it was repackaged from a return. I reached out for a replacement, only to be informed of a 30-day warranty. This means you have to open both boxes and test them to confirm they’re new. I lost $90 on this transaction without any resolution. This is poor business practice and customer service.
The Maintenance Kit we ordered has been discontinued and they were going to ship us the replacement but they notified us promptly of the replacement. They also answered all of our many questions to make sure we were getting exactly what we needed. Great customer service. Quick order fulfillment. We will be continuing to do business with New Town Spares. Thanks so much!!!
Trevor was very fast in responding my questions. Greatly appreciated!I order the part that I needed right away.Updated on 10/22/2025:Ryan Easton helped me to change the shipping method on my purchased. He was very helpful and took care of my problem. Excellent job!
Claim your business profile now and gain access to all features and respond to customer reviews.
At NewTownSpares, we're committed to provide you one stop solution to all your IT hardware requirements keeping the best quality products which makes it easier for you to achieve your results. We are the best solution provider, whether you're a business professional required to enhance your equipment’s efficiency or a tech enthusiast looking to upgrade your machine.See more
mercury.com
lovewarranty.co.uk
www.cases.com
www.theluxelens.com
sdtek.com
londonmagicstore.co.uk
seatbeltextenders.co.uk
ipvanish.com
ramcity.com.au
hntantennas.com