When my late Mum's house went to auction, we were told that the solicitor handling it would be Butterworth's. When I needed to get in touch, I was told that everything had been transferred to Nexa Law. When the house sold, communication was not good, I struggled to verify my identity, not having a passport or photo driving licence. This took a lot of sorting out, but eventually sent the items they required by tracked post. These they kept for over a month and I had to chase these up several times. Before completion, I was sent some documents to fill in and sign.....unfortunately they weren't my documents, they were someone elses! Another phone call resulted in the correct documents, and hopefully all was now well. Wrong!!! The day before completion, I was told that there was a problem with my id verification, as the documents they had had in their possession for a month had not been scanned correctly. I then had to get my bus pass photo id certificated at the Post Office, scan it and send it to them. They also hadn't scanned my late mother's Grant of Probate and decided they needed yet another proof of my address. Thinking that must be it, I was again wrong when they said they needed a video call with me holding my bus pass to prove that it was me. This was to take place on the morning of completion.. I then heard nothing, and had to ring to lunchtime to ask whether everything was now in order. I have had to chase up the refund for the certification, which they had promised. Emails were not replied to and the phone goes unanswered, as do requests to call back left on the answer machine. All in all not a good experience, and I am sure Mr. R. Shields would not be happy that I had received his paperwork!
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nexa law - providing legal services based around our core values of flexibility, value for money, quality and customer service. Call 0330 024 2420
