I ordered a set of three matching curtain poles from a well-known brand on 3 November, anticipating a smooth delivery process. Unfortunately, this has turned into one of the most frustrating experiences with customer service I've ever encountered. On 9 November, I received confirmation that delivery was scheduled for 21 November. However, that delivery did not happen, and I received no explanation. Instead, without any prior notice, only one curtain pole was delivered late on 28 November. The package was marked “1 of 1”, despite my order being for three items. This left me with one unusable pole and no updates about the other two. Since then, I've spent countless hours on the phone trying to resolve what should have been a straightforward matter. On 7 December, I was informed that the remaining two poles would be reordered, with a delivery date set for 19 December, which was later changed to 20 December after another call. Still, nothing arrived. I was promised a €20 gift card as an apology on 9 December, but it never came. When I called again in early January, I was assured of another €20 voucher on 5 January, which also never materialized. These repeated promises were meaningless and unfulfilled. One representative from the customer service team was involved at one point, but there was no accountability, follow-up, or resolution. Each call required me to explain the situation again, resulting in more empty promises. As of 13 January, over two months after placing a €300 order, I'm still missing two curtain poles. I just want the complete matching set I paid for. The missed delivery dates, poor communication, broken promises, and the time wasted on this issue make this experience unacceptable and far below the standards expected from a reputable brand.
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