next.paysend.com

I was recently sent a Paysend Receipt as supposed proof of purchase & told to hit the Receipt link &

I was recently sent a Paysend Receipt as supposed proof of purchase & told to hit the Receipt link & follow the prompts. I had asked to be paid via Osko but the purchaser chose this ridiculous mode of transfer after obtaining my PayID details, assuring me it was instantaneous & secure. I hit the link & After asking for a suspiciously large amount of personal information, the screen just kept spinning while showing a message advising to ‘….keep page open as this may take a few minutes’. A Few minutes - Ha! Some 50mins later nothing had happened. I refreshed but got nowhere. I attempted this 3x before accessing the Paysend ‘Helpdesk’ - & what a joke that became. A supposed ‘customer service technician’ asked for further information & kept me waiting more than 30mins without acknowledging me at all. I repeatedly asked if I was still being attended to, but was ignored. Eventually a msg appeared asking me to have the ‘Payer’ contact them. I tried explaining that I was no longer getting replies from that person, which made me more suspicious of a Scam. I disconnected from the appalling customer service girl & left a scathing review of her performance, before contacting my bank to secure my Account. My bank had not heard of Paysend & had to look it up. When I confirmed all the personal info I had to divulged, they told me to go to directly a branch to change all my details, as they also found the immoderate amount of info requested to be highly suss. I awoke the next day to find a sms from Paysend apologising for any inconvenience & suggesting I retry the receipt link, as ‘maintenance’ had been performed to ensure success this time. I foolishly did so & again was asked for further account info including Customer No.& password. Even with all this the Link failed - it now goes to an ‘unfound’ Amazon page…… What the…..?? I again had to contact my bank to secure my Account. Luckily I use a specific account for online purchases etc, which has No funds kept in it, so If this was a Scam attempt they failed to access any $s Thankfully. I have since tried to contact the supposed ‘purchaser’ but get No reply. I can therefore only assume this was a Scam attempt & would advise against using Paysend, who seemed a willing participant in this fraudulent attempt to wrought me. What is the world coming to when thieves go to these lengths & Pay Aps either assist or at best, turn a blind eye? Hours of time wasted & a major hassle changing Acct details twice for security purposes. BEWARE of Paysend! My advice is to give it a Big Miss altogether! Shame on them IF it is a legit company, which I seriously doubt.

Date of experience: Feb 09, 2026