Purchased large and extra large Erin relaxed sofas. After calling the customer service team they did say they had a lot of complaints about the cushions losing shape. They advised they would send out someone from the Furniture care team. An Irish man told us that the cushions are “notoriously sh**” and after he fluffed the cushions up he took photos and reported back there was no manufacturing problem. It was a case of “dressing”. I asked if part of the daily ritual would be to fluff up the cushion lbs twice a day after use why was this not part of the advice given when purchased. They said it is on the care labels. Do not purchase!!!!
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