Review Time
Catfish couch, looks nice then very quickly becomes a dishevelled uncomfortable mess. We unfortunately learnt our lesson and will never buy a couch from Next again. Over £1200 we paid for a couch from the Erin range 3 years ago after testing many in the Next shop near us. Seemed like a perfect fit for us, until the couch loses it's shape so so quickly you'll find yourself having to plump the couch everyday multiple times a day, or you'll feel like you're just sitting on the frame of the couch. We have had the couch 3 years, and very quickly it lost shape, despite taking good care of the couch. And it also looks like crap now.
We contacted Next who weren't interested in rectifying this so had to pay out another £300 to a private company to create new filling for the inside of the couch. The guy from this company we hired said it's some of the worst inside filling for a couch he has seen and the couch itself is poorly made. He said the filling for the couch provided by Next is made of spare second hand parts of foam that they shred up wrapped in a lose netting, so that explains it all really.
Catfish couch, looks nice then very quickly becomes a dishevelled uncomfortable mess. We unfortunately learnt our lesson and will never buy a couch from Next again. Over £1200 we paid for a couch from the Erin range 3 years ago after testing many in the Next shop near us. Seemed like a perfect fit for us, until the couch loses it's shape so so quickly you'll find yourself having to plump the couch everyday multiple times a day, or you'll feel like you're just sitting on the frame of the couch. We have had the couch 3 years, and very quickly it lost shape, despite taking good care of the couch. And it also looks like crap now. We contacted Next who weren't interested in rectifying this so had to pay out another £300 to a private company to create new filling for the inside of the couch. The guy from this company we hired said it's some of the worst inside filling for a couch he has seen and the couch itself is poorly made. He said the filling for the couch provided by Next is made of spare second hand parts of foam that they shred up wrapped in a lose netting, so that explains it all really.
Purchased large and extra large Erin relaxed sofas. After calling the customer service team they did say they had a lot of complaints about the cushions losing shape. They advised they would send out someone from the Furniture care team. An Irish man told us that the cushions are “notoriously sh**” and after he fluffed the cushions up he took photos and reported back there was no manufacturing problem. It was a case of “dressing”. I asked if part of the daily ritual would be to fluff up the cushion lbs twice a day after use why was this not part of the advice given when purchased. They said it is on the care labels. Do not purchase!!!!
Terrible sofa and delivery experience from next afer having issues from A previous company I thought to give next a chance.I purchasee the stamford chase from there clearance which I now regret. One day of owning the sofa it's so uncomfortable to sit on, all cushions look filled and lumpy.Sit On the sofa snd you sink and it all goes wrinkly and looks like it's years old. You have to constantly move the cushion every time you sit down. The zip also came right off one of the seat cushions on day one so now I have to wait for a technician visit to come and look at all my issues which is just an excuse to make you keep the sofa this isnt my first rodeo with this. never mind the consumer rights of the customer again i can see this going to ombudsman and small claims. Very poor experience also with the hThe delivery DHL apparently but saw no DHL van or uniform on delivery a 2 man job took 3 people to come up with a sofa banging it all the way up the stairs., manhandling a neighboiurs property in the process on the way up to my flat causing me issues. Drivers Never acknowledged me, delivery was to much effort for them. made me sign for delivery and left. Yes the last company sofa was bad but not as bad as this stamford grand sit chase. at least they could deliver and remove safely. Nothing was an issue and atleast they acknowledge there customers. Save your money the prices are just over priced they do not reflect the quality of the goods.
Waste of money-Erin sofa.Within a week of owning this 3-seater sofa the cushions were hollowing out and as flat and uncomfortable as if we had owned it for 10 years. We turned the cushions as advised and still the same issue. Next do not want to know once it has been delivered and £2200 and a year later, the sofa looks worn and is horribly uncomfortable. Can't afford a replacement. Shame on Next for removing the facility to review large furniture items on their website.
I order Hartley relaxed 2 and 3 seater sofas . The delivery was good although the sofas are the worst I’ve ever had !!!! After 15 mins of sitting on the cushion they are lumpy and uncomfortable even friends and family agree so not just me . Would never ever purchase furniture again from next . I’m hoping after the sofas have been inspected by a next furniture professional they will be refunded or credited , awful awful sofas
I should have checked the reviews before committing.Absolutely appalling service. The driver said he will get fired if he scratches the vehicle so he won’t risk going between a space big enough for two dump trucks. This is after delaying me for hours.
Ordered and paid for a Mallory small three seater sofa at the end of August 2025. Promised delivery in 11 weeks certainly in time for Christmas. First email apologised for delay and said it would possibly not be with us until February although there was a chance it could be in before Christmas! Second email received said delay until March!! As my husband commented he could have had a new car built to order in less time. Not impressed at all with Next service. Have cancelled order and now have to rethink what we require and if we should chance another sofa from next. In the meantime no sofa for the family gathering at Christmas.
We bought the Erin chaise sofa from Next a while ago and it’s the most uncomfortable sofa. The chaise cushion in particular has flattened on its edge and won’t plump up. The filling is just foam pieces wrapped in fibre material- absolutely not worth the price and clearly would never be supportive enough to retain a cushion’s shape. I have tried adding more foam pieces to it but that hasn’t worked. Short of getting completely new and different filling, the sofa is just unusable.
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