The lead time on 2 Mallory sofas was 11 weeks, but there was a delay and then I was told there was possibly a further delay, with mention of possible compensation. I received a message before the date of the second anticipated delay - so I assume that was the end of "compensation"! On the day of delivery, the sofas turned up reasonably on time despite a txt saying there would be a delay of an hour. The delivery men dropped the furniture and left. I asked them "aren't you fitting the legs?" The reply was "Can't you do it?". They didn't unwrap the furniture to check it, I was left to struggle with the packaging, turn the sofas the right way around, and fill my bin with the packaging. There are still no legs on the sofas , that's a job waiting for my family when they can get here in 2 weeks time! So far, despite almost sitting on the floor, I am pleased with the sofas but not the service. Seems like Next have outsourced delivery to the cheapest available, it was a wet day, nothing put down to protect my floors, just little things that really mark good service. I don't even blame the delivery people, they do what Next tell them to do. I waited a couple of days to see if Next asked for feedback, they didn't, so obviously they are not interested in customer satisfaction.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop the very latest fashion and childrens clothing online at Next Sweden :: FREE delivery available* :: Great Style. Great Service!
