I brought a Ashford chunky weave two seater sofa firm fit . I had it over a year now the material is so worn flattened and has bits of fabric sticking out on the cushions and have lost the support on seats I have always turned all the cushions and it been vacuum with soft brush attachment. I had my concerns when it was delivered over the fabric seems it seems I was right . It’s not durable and fit for the purpose intended. I called next and complained their own function specialist came .He agreed with me about the fabric and cushions but seems changed his mind in his report saying it general wear and tear . There only myself and my husband in the house . I been a customer for years and always considered this company to have excellent customer service and value their customers . Seems this is not case as there seems to be a lot of unhappy customer on this site complaining about their sofas.
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