We ordered and received two Stamford sofas. Within a few weeks the base cushions started to collapse. The small sofa when used for the first time collapsed into the middle of the two cushions, which made two guests roll against each other. We complained to Next and they sent an assessor who claimed this type of cushion was as it should be. We continued to complain that that is not right and nobody would expect that with such little use. They sent another assessor who agreed that there was no problem even though they were collapsing on the edges (we did regularly turn the cushions but it didn’t improve anything). Therefore Next would not accept that there was a problem. We now have two sofas which are only usable if you’re not concerned about comfort. I’m sure the company’s executives would not accept this quality -or lack of it. It would be interesting to hear other people’s experiences regarding this issue. VERY POOR QUALITY AND SERVICE. Do not buy. We were warned not to buy from Next but were drawn by the style. Have regretted it ever since. Date shown below was 2024 but can’t remember exact date without looking through numerous receipts and I’m furious enough. Hopefully Next will see this! but I doubt they will care. Customer satisfaction means nothing to them. Be aware.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop the very latest fashion and childrens clothing online at Next Sweden :: FREE delivery available* :: Great Style. Great Service!
