I was given a £25 gift voucher for Next - added all my shopping to the basket and when i went to check out - no option for pay by gift card. I called Next and spoke to a useless guy on the phone who wasted 20 minutes of my time and in the end told me he couldn't accept the voucher either. The first thing i mentioned to him was i have a gift card i wanted to redeem. So after a long 20 minutes on the phone, i went back to the website - opted for a store collection and then the option for voucher came up! Why is it this option isn't given all the time? For a chain as big as Next isn't able to offer 'pay by voucher' regardless of home delivery or store collection. Now i have to take time out of my working day to go to the store to pick up my order! Absolutely ridicules - why have an online presence if you can't offer what the customer needs!!
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