My Nina Campbell Lamont Bracken green sofa arrived this morning. It was delivered two hours late and we were told that the feet were inside the packaging and if there were any problems there is a card and to ring customer support, and within seconds they were gone, leaving us to unbox and remove the packaging. We found the feet were not included, and the cushions dont fit properly. We rang the delivery guys who didnt answer or reply to a message.Rang customer services to be told that the feet would be 7 weeks delivery. We decided to arrange pick up as it is unuseable in its current state. From reading other reviews there seems to be a recurring problem with missing feet. Not a helpful customer service experience or delivery team this time. This sofa was not cheap and we expect better, we have bought from Next before without issues but this time it wasnt great.
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