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I bought a sofa from NEXT the cushions are flat and wrinkled.

I bought a sofa from NEXT which was delivered in August 24. Less then 6 months later with very light use. The sofa cushions are flattened and very wrinkled. (I wish I could upload photos they looks like a rumpled used tea bag). I contacted NEXT who sent a 'furniture technician' out. He said the the material had stretched as I chose the wrong material. (I bought a woven material) . I then said that I was not aware of that when I bought the sofa. He then said I should of gone into the shop. (I bought it online). His advice was to smooth it out every single time you sit on it!! I contacted NEXT as this did not seem correct. There customer service said yes all the material stretches, that's the way it is! I explained that that my old sofa did not wrinkle in the same way. She said that the ones they sell all the material stretches. She offered to sell me new cushions which I declined, eventually as a 'good will gesture' she offered to get me new cushions sent but assured me that they would also wrinkle up just as my old ones have. I would never buy another sofa from Next they look great for the first week, but after that they look awful. My advice would be to look elsewhere. My sofa cost over a thousand.

Date of experience: Feb 22, 2025